Shipping & Delivery Policy

Last updated: 25 August 2026

At Clark’s Creations, most products are personalised or made to order. Please allow time for your item to be created before it is dispatched.

Turnaround Time

Our current turnaround time is normally shown at the top of our website and may vary depending on order volume, school holidays, seasonal periods and the type of product ordered.

The turnaround time refers to the time needed to make and prepare your order. It does not include the time taken by the postal or courier service to deliver your parcel after dispatch.

If your order contains several products, they will normally be dispatched together once the full order is ready.

If you need an item by a particular date, please contact us before placing your order. We will always try to help where possible, but requested delivery dates cannot be guaranteed.

Delivery Charges

Available delivery options and any applicable charges will be displayed during checkout before payment is completed.

Delivery prices may vary depending on the size, weight and destination of the order.

Dispatch

Once your order has been completed and prepared for delivery, it will be handed to the relevant postal or courier service.

Where tracking information is available, this may be provided with your dispatch confirmation.

Please remember that estimated delivery times provided by postal and courier services begin after your order has been dispatched, not from the date the order was placed.

Delivery Times

Delivery estimates provided at checkout or by a postal or courier service are estimates and are not guaranteed delivery dates.

Once a parcel has been dispatched, delays caused by the postal or courier network are outside the direct control of Clark’s Creations.

Busy periods, severe weather, strikes and other unexpected disruption may result in longer delivery times.

Delivery Addresses

Please check your delivery address carefully before completing your order.

Clark’s Creations cannot normally be responsible for delays, failed deliveries or additional postage costs caused by an incorrect or incomplete address supplied by the customer.

If you realise that your address is incorrect after ordering, please contact us as soon as possible. We will update it where possible if the order has not yet been dispatched.

Once an order has been dispatched, we may no longer be able to change the delivery address.

Delayed or Missing Parcels

If your order has not arrived within the expected delivery period, please contact us and we will help investigate.

A parcel may need to be considered officially lost by the postal or courier service before a replacement or refund can be arranged.

Please allow the appropriate carrier investigation period where required.

If a parcel is confirmed as lost in transit, we will arrange an appropriate replacement or refund.

Parcels Returned to Us

If an order is returned to Clark’s Creations because:

• The delivery address supplied was incorrect or incomplete.
• Delivery was attempted but the parcel was not collected or rearranged.
• The customer refused delivery without an agreed reason.

we may ask the customer to pay the additional postage cost before the parcel is sent again.

If the return was caused by an error made by Clark’s Creations, we will cover the cost of sending the corrected order.

Damaged Orders

Please check your parcel when it arrives.

If your product arrives damaged, please contact us as soon as possible and provide your order number along with clear photographs of the product and packaging.

We will review the issue and arrange a replacement or refund where appropriate in accordance with our Returns & Refunds Policy.

Local Collection

Where local collection is available, collection arrangements will be confirmed once your order is ready.

Please do not travel to collect an order until you have received confirmation that it has been completed and is ready for collection.

Collection details will be provided privately for security and privacy reasons.

Pre-Orders and Temporary Closures

Occasionally Clark’s Creations may accept orders or pre-orders during a holiday period or temporary production closure.

Where this applies, the website or relevant product information will clearly state when production is expected to resume.

Any stated turnaround time will begin from the applicable reopening or production date unless otherwise explained.

Multiple Orders

Separate orders placed at different times may be dispatched separately and may each incur their own delivery charge.

If you would like us to combine orders that have not yet been dispatched, please contact us. We will help where possible, but this cannot always be guaranteed.

Contact Us

If you have any questions about delivery or an existing order, please contact:

Clark’s Creations
Email: clarks.creations108@gmail.com
Telephone: 07354 963140