Returns and Refund Policy

Last updated: 19 August 2026

We hope you are completely happy with your order from Clark’s Creations. As most of our products are personalised or made specifically to your requirements, please read this policy carefully before ordering.

Personalised and Custom-Made Products

Products that are personalised, custom-made or created to your specifications cannot normally be returned, exchanged or refunded if you change your mind.

This includes ordering the wrong size, colour or design, provided that the product supplied matches the options and personalisation details submitted with your order.

Please check all names, spellings, dates, sizes, colours and other personalisation details carefully before completing your purchase. Clark’s Creations cannot be held responsible for errors in information provided or approved by the customer.

Your cancellation rights for online purchases do not normally apply once a product has been personalised or made to your individual specifications.

Faulty, Damaged or Incorrect Products

Your legal rights are not affected by this policy.

If your product arrives faulty, damaged, not as described or different from the personalisation details submitted with your order, please contact us as soon as possible at:

Email: clarks.creations108@gmail.com
Telephone: 07354 963140

Please include:

• Your name and order number.

• A description of the problem.

• Clear photographs showing the product and the issue.

We will review the problem and, where appropriate, arrange a replacement or refund in accordance with your legal rights.

Returning a Faulty or Incorrect Product

Please do not return an item without contacting us first. If a return is required, we will provide you with the return address and instructions privately.

The product must normally be returned to Clark’s Creations before a replacement or refund can be completed. It should be returned with all relevant parts and accessories and, where reasonably possible, in its original packaging.

Where a product is confirmed to be faulty, damaged, incorrectly personalised by us or not as described, Clark’s Creations will cover the reasonable cost of standard return postage. Please obtain proof of postage and keep it until your return has been resolved.

We cannot accept responsibility for returned products that are lost because they were sent without proof of postage.

Customer-Supplied Information

We cannot provide a free replacement or refund where a product has been made using incorrect information supplied or approved by the customer.

If you notice a mistake after placing your order, please contact us immediately. We will try to help if production has not yet started, but changes cannot be guaranteed once work has begun.

Non-Personalised Products

If you purchase a standard, non-personalised product online, you may have the right to cancel your order within 14 days of receiving it.

You must notify us within this period and return the product within a further 14 days. The product must be unused, in its original condition and suitable for resale.

Unless the product is faulty, damaged or not as described, the customer is responsible for the cost of returning a non-personalised product.

This right does not apply to personalised, custom-made or made-to-specification products.

Refunds

Once an authorised return has been received and inspected, we will let you know the outcome.

Approved refunds will be issued to the original payment method. The time taken for the money to appear in your account will depend on your bank or payment provider.

Where you are legally entitled to a full refund because a product is faulty, damaged, not as described or incorrectly made by us, any applicable standard delivery charge will also be refunded.

Contact Us

If you have any questions about a return, replacement or refund, please contact:

Clark’s Creations
Email: clarks.creations108@gmail.com
Telephone: 07354 963140