Privacy Policy

Last updated: 19 August 2026

Clark’s Creations respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit clarks-creations.co.uk, place an order, contact us or otherwise interact with our business.

Clark’s Creations is the data controller responsible for the personal information described in this policy. Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

Information We Collect

Depending on how you interact with Clark’s Creations, we may collect the following information:

• Your name, email address, telephone number, billing address and delivery address.

• Information about your order, payment, delivery or collection.

• Personalisation details, such as names, ages, school years, dates, photographs, messages, designs or other wording you ask us to include on a product.

• Information contained in messages, enquiries, reviews or other communications you send to us.

• Your marketing preferences, including whether you have agreed to receive promotional emails.

• Technical information such as your IP address, browser, device, website activity and cookie preferences.

• Payment and transaction information provided when you place an order.

Payments are securely processed by Shopify and the payment provider you select at checkout. Clark’s Creations does not normally receive or store your complete debit or credit card details.

Personalised Products and Children’s Information

Many of our products are designed for children and may be personalised with a child’s name, age, photograph, school year or other information.

Our website is intended for use by adults. We do not knowingly accept orders directly from children. Any information about a child must be provided by their parent, guardian or another adult who has permission to provide it.

We use children’s information only to create and fulfil the personalised product requested, communicate about the order and deal with any related problems or enquiries. We do not use children’s personalisation details for direct marketing.

Please provide only the information necessary to make your product and avoid including sensitive information unless it is genuinely required.

If a product requires health, disability or emergency information, we will process that information only for the purpose of producing or providing the requested product and, where required, with your explicit consent.

How We Use Your Information

We may use your personal information to:

• Process payments and fulfil your order.

• Create and personalise the products you request.

• Arrange delivery or collection.

• Contact you about your order, including to confirm personalisation details.

• Respond to questions, requests, complaints or refund enquiries.

• Provide customer service and maintain records of previous orders.

• Detect and prevent fraud, misuse or security incidents.

• Comply with our legal, tax and accounting obligations.

• Improve our website, products and customer experience.

• Send marketing communications where you have agreed to receive them.

• Display relevant advertising where you have accepted the necessary cookies.

Our Lawful Bases

Under UK data protection law, we must have a lawful reason for using your information. We rely on the following lawful bases:

Contract

We process information such as your contact, order, payment, delivery and personalisation details because it is necessary to fulfil your order or take steps at your request before you place an order.

Legal obligation

We retain certain order, payment and accounting information to meet our legal, tax, record-keeping and regulatory responsibilities.

Legitimate interests

We may process information where it is reasonably necessary to operate and protect our business, provide customer service, prevent fraud, maintain appropriate records and improve our services.

When relying on legitimate interests, we consider the impact on your privacy and do not use your information where your rights override our interests.

Consent

We rely on your consent where required, including for optional marketing, non-essential cookies and certain sensitive information. You may withdraw your consent at any time.

Withdrawing consent does not affect any processing that was lawfully carried out before it was withdrawn.

Marketing

We may send promotional emails only where you have agreed to receive them or where another lawful basis permits us to do so.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us using the details below.

You will continue to receive essential communications relating to an order even if you unsubscribe from marketing.

You also have the right to object to the use of your personal information for direct marketing at any time.

Cookies and Website Information

Our website uses cookies and similar technologies to operate the store, remember your preferences, understand how visitors use the website and, where permitted, support advertising.

Some cookies are necessary for the website and checkout to work. Other cookies, including analytics and advertising cookies, will be used only where the appropriate permission has been obtained.

You can manage your choices through the cookie banner or your browser settings. Disabling certain cookies may affect how some parts of the website function.

Who We Share Information With

We may share personal information only where necessary with trusted service providers, including:

• Shopify, which hosts and operates our online store.

• Payment providers that securely process transactions.

• Delivery companies or couriers where an order is posted or delivered.

• Suppliers or service providers that help us operate our website and business.

• Analytics, advertising or marketing providers where you have accepted the relevant cookies or communications.

• Professional advisers, insurers, accountants or legal advisers where necessary.

• Government bodies, regulators, law enforcement agencies or courts where disclosure is legally required.

These organisations may act as independent data controllers or process information on our behalf. They are responsible for handling information in accordance with applicable data protection laws.

We do not sell your personal information.

Shopify

Our store is hosted by Shopify. Information submitted through our website is processed by Shopify to provide services including website hosting, checkout, payment processing, security and fraud prevention.

Shopify may also process information to improve its services and provide enhanced features. In some circumstances, Shopify acts as an independent data controller.

You can learn more by reading the Shopify Consumer Privacy Policy or visiting the Shopify Privacy Portal.

Third-Party Websites and Social Media

Our website may contain links to social media pages or websites operated by other organisations.

If you follow one of these links, that organisation will process information according to its own privacy policy. Clark’s Creations is not responsible for the privacy practices, security or content of third-party websites.

Information posted publicly on social media may be visible to other people. Please avoid sharing order numbers, addresses, payment information or other sensitive details in public comments.

International Transfers

Shopify and some of our other service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used as required by UK data protection law. These may include UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK Addendum to standard contractual clauses.

More information about Shopify’s international processing is available in Shopify’s privacy policy.

How Long We Keep Your Information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

Order, transaction and accounting records will normally be retained for up to six years where required for tax, accounting, legal or dispute-resolution purposes.

Personalisation information recorded as part of an order may therefore remain within the order record for the same period. Separate working copies of photographs, designs and personalisation files will be securely deleted when they are no longer needed to produce the item or resolve a related problem.

Marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to contact you.

We may retain information for longer where necessary to establish, exercise or defend a legal claim or comply with a legal requirement.

Security

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no online service or method of electronic communication can be guaranteed to be completely secure. Please do not send payment card details or other highly sensitive information through social media or unsecured messages.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Ask for access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your information.

• Ask us to restrict how your information is used.

• Object to certain uses of your information.

• Receive certain information in a portable format or ask for it to be transferred.

• Withdraw consent where we rely on consent.

• Object to direct marketing at any time.

These rights are not absolute and may not apply in every situation. For example, we may need to retain some order information to comply with tax or legal obligations.

We may ask you to confirm your identity before completing a request. We will normally respond within one month, as required by applicable law.

To exercise your rights, please contact us using the details below.

Complaints

If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113

Changes to This Policy

We may update this Privacy Policy when our business practices, website services or legal obligations change.

The updated policy will be published on our website, and the “Last updated” date at the top of the policy will be changed.

Contact Us

If you have questions about this Privacy Policy, would like to exercise your rights or wish to make a complaint, please contact:

Clark’s Creations
Email: clarks.creations108@gmail.com
Telephone: 07354 963140

For the purposes of applicable UK data protection law, Clark’s Creations is the data controller responsible for your personal information.